IMPORTANT:
📦 Parcel opening video is a must! If you have any concerns about your parcel, please record a video while opening it. This helps us verify any genuine defects for a replacement or refund.
⚠️ No complaints regarding refunds, damages, or missing items will be entertained without an opening video.
Return Window:
🔄 You have 7 days after an item is delivered to notify us if you wish to return it.
Return Process:
1️⃣ Call or Email Us to request a return.
2️⃣ Our team will provide the return address of Ahmad Crockery.
3️⃣ Pack the item properly as received.
4️⃣ Ship the return using a traceable courier service (customer covers return shipping costs).
5️⃣ Once received and Quality Check is passed, we will process your refund.
Refund & Shipping:
🚚 Delivery charges are non-refundable.
💰 Refunds are processed within 2 working days after receiving the returned product.
Valid Reasons for Return:
✅ If you received the wrong product.
✅ If the product has a genuine defect or issue.
📍 All returns should be sent to our provided address.
For assistance, contact us anytime! 📞✉️